Can I cancel or reschedule my booking?

Online bookings are non-cancellable and non-refundable under the conditions shown at payment. This includes cancelling because of weather.

There is one automatic exception: if the required biometric identity check fails permanently, your rental payment is fully refunded.

For any other exceptional cancellation or a request to change your dates, contact the concierge as soon as possible. The team reviews each request case by case, but a refund or reschedule is not guaranteed. Do not submit a new booking before the team confirms what happens to your existing one.

Call or text 450-300-6236, email max@montrealexoticrentals.com, or use Contact. Include your booking details and the change you need.